Collins Rhythmcraft - Orders and Policies


Ordering and Terms Email Orders Simply fill out the items you want on the order page and press send. We will contact you by email or phone about the details of the product, cost of shipping, and how to pay. Or you can contact us by email at - info@kalimbas.com Telephone Orders Phone: (949) 293-4749. Personal service: Monday to Friday 10 am to 6 pm ( Pacific Standard Time ). We recommend phoning your order in so we can choose the right instrument for you. Orders By Mail Your order form can be printed and sent to us at: Collins Rhythmcraft 13 San Bittern Aliso Viejo, CA 92656-1224 We Accept - Visa, MasterCard, Discover Card, checks and money orders. Make checks out to: Collins Rhythmcraft. Sales Tax - Collins Rhythmcraft is required to collect sales tax on shipments to California residents. California customers add 7.5 %. Custom Orders We require a 50% deposit on orders in which custom work is done. Layaway We can put an item in stock on layaway. A 25% initial deposit is required. Gift Certificate You can send a gift certificate of any amount to a friend. They can choose what they want from our web sight. Just call or email us with the persons: name, email address and any message you wish to send. Our Guarantee We guarantee everything we craft. If you're dissatisfied for any reason, we will gladly issue a refund or credit your charge card immediately upon receipt of your return. You have 30 days to decide if a purchase suits you. All returned items must be in new condition. Shipping Delivery Times All orders are shipped via UPS or U.S. Postal Service. Please allow one business day for order processing and at least 7-10 business days for shipment of in-stock items. If an item is not available for immediate shipping you will be notified by e-mail with the estimated ship date. C.O.D. Orders To have your order shipped to you C.O.D. add $6.50 to the standard shipping charges. Shipping outside of the continental USA - We can ship your order either UPS International or by postal service. Payment for foreign customers will be accepted in U.S. dollars via an International Money Order or Visa/MasterCard. Returns To return an item please call, write or email for a Return Authorization at (949) 293-4749. Any item returned should be carefully packed, insured and shipped prepaid. You will be responsible for the return shipping charges. Please send a copy of the sales receipt with your return. Damaged Goods We insure all shipments. We rarely have damage in shipping. If a shipment does arrive with visible or concealed damage you must contact the carrier (UPS or Postmaster ) immediately. Failure to report visible or concealed damage within 15 days will almost certainly result in carrier denying your claim. Please save original carton as the carrier's inspector will want to see it. Collins will replace damaged goods if notified by the carrier's inspector that our packaging was at fault. Technical Questions - Please call (949) 293-4749 between 10am and 5pm pacific standard time. Or email questions to us at info@kalimbas.com Studio Hours - If you are coming to Laguna Beach, California we would love to show you the shop. Please call for an appointment and directions. Studio hours are generally 10 am to 6 pm.

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